What approach integrates continuous improvement and breakthrough changes in business processes?

Total Quality Management (TQM) integrates continuous improvement and breakthrough changes in business processes by fostering a culture that encourages all employees to continuously focus on improving processes, products, services, and the culture in which they work. TQM emphasizes quality as a key component in all areas of a business, promoting long-term success through customer satisfaction.

This approach involves a holistic perspective where the entire organization is involved in improving processes and quality for the benefit of both employees and customers. It relies on tools and methodologies that facilitate ongoing improvements while also enabling transformative changes when necessary, ensuring that organizations remain competitive and responsive to changing market demands.

While other options, such as Lean Management and Six Sigma, are also focused on improving processes, they typically have a more specific methodology. Lean Management is primarily focused on eliminating waste, and Six Sigma is more concerned with reducing variation and defects. Just-In-Time Management, on the other hand, focuses on minimizing inventory and maximizing efficiency in production. Each has its strengths but does not encapsulate the broader philosophy and culture of total quality improvement as effectively as TQM.